Legal
Legal documents, policies, and agreements for Productised.ai.
Privacy Policy
How we collect, use, and protect your personal information when you use Productised.
Privacy Portal
Full data practices detail — collection, use, sharing, retention, and your privacy choices.
Terms of Use
Rules and conditions for accessing and using the Productised website and services.
Productised App Conditions
Rules and conditions for accessing and using the Productised platform and AI products.
Acceptable Use Policy
What you can and cannot use Productised for.
Cookie Policy
How cookies are used on Productised.ai and the platform.
CCPA Privacy Notice
Rights and disclosures for California residents under CCPA.
Affiliate Agreement
Terms for participation in the Productised affiliate programme.
Request your data
Submit a Data Subject Access Request (DSAR).
Do Not Sell My Data
Exercise your CCPA right to opt out of the sale or sharing of personal information.
Answering a client's questions about data
If you build products for clients, they will eventually ask who processes their data and where it goes. The short answers:
Who is responsible for what. You are the controller of the leads your products collect — they are your prospects, or your client's. Productised processes that data on your instructions. When you run products for a client, we are a sub-processor in their chain.
Where the data lives. The application and database are hosted in the United States — the app on Fly.io (Ashburn, Virginia) and the database on Supabase (AWS us-east-1) — with files on Cloudflare R2. Productised Ltd is a New Zealand company, but the hosting is what matters for a data question, so it is the thing to say.
Which AI sees what. Products run on Anthropic's Claude. Some features use other providers:
- OpenAI — AI Insights, Talking Points and the Growth Playbook (which read your leads' answers), speech-to-text when someone uses the hold-to-speak button in a chat, and parts of the Brain.
- Supermemory — files a visitor uploads during a chat, and Brain knowledge.
- Parallel — web search, where a product uses it.
Productised doesn't train AI models on this data, and Anthropic and OpenAI exclude API traffic from model training.
What the people filling in your products are told. Products can show a line in the footer of their landing, chat and result pages: "You're engaging with AI. By continuing, you acknowledge our Privacy Policy and AI Notice." It links your own privacy policy and an AI Notice we draft in your workspace's name. It's on by default for products created from 25 September 2026, and you choose which products show it in Settings → AI & connections → AI Disclosure. You remain responsible for your own privacy notice.
Erasing someone's data. You can delete an individual lead from a product's Analytics → All Results table, and set a retention period per workspace under Settings → Client settings → Data retention so leads are removed automatically after a set number of days. Deletion is permanent and covers the answers and the AI output generated from them. Files the visitor uploaded, and anything already sent on by webhook or email, are not removed.
Putting the AI on your client's own account. Giving a client's workspace its own Claude key moves the product conversations and results onto their Anthropic account, under their agreement. The OpenAI-based features above, Brain and Build with AI stay on Productised's accounts — see Billing a client's AI to them.
For any privacy or legal questions, contact hello@productised.ai.