Subscription
Manage your Productised plan, billing, payment methods, cancellation and refunds.
The Subscription page is where you manage your plan, view invoices and update how you pay. Billing is handled by Stripe — Productised never sees or stores your card details.
To decide which plan suits you, see Plans. This page is about managing a subscription you already have.
The four tabs, and what each is for
The Subscription page has four tabs. They do different jobs, and the one people look in first is often the wrong one.
| Tab | Use it to | Not for |
|---|---|---|
| Plan | See what your current plan includes, and move up or down a plan | Payment details — those live in the portal |
| Usage | Check what you've used this billing period against your plan's limits | Buying more — that's Credits |
| Credits | Buy a one-off credit top-up on top of your plan's monthly allowance | Changing plan |
| Billing | Open the Stripe portal: update your card, download invoices, change billing details, and cancel | Changing plan — do that on the Plan tab |
Two that catch people out:
- Changing plan happens in Productised, on the Plan tab — not in the Stripe portal. The portal deliberately doesn't offer plan switching, so that every change goes through the immediate, prorated path described below.
- Cancelling happens in the Stripe portal, reached from the Billing tab.
Elsewhere in Settings, under Account & billing:
- Account — your account's name and details, shared by every workspace.
- Team — the people who can work in this account, if your plan includes more than one seat.
- Usage & cost — what the AI in each workspace cost to run, month by month, so an agency can see and bill what each client uses. Different from the Usage tab above, which is about your plan's limits rather than money.
Billing basics
- Monthly or annual. Annual plans cost less per month and are paid up front for the year.
- No free trial. Your plan starts, and is charged, when you subscribe.
- Charged in advance. Each payment covers the billing period ahead, and renews automatically until you cancel.
- Invoices are emailed to you and available in the Stripe customer portal.
Managing your subscription
Click Manage Subscription to open the Stripe customer portal, where you can:
- Update your payment method
- View and download invoices
- Update billing details — company name, tax ID, billing address
- Cancel your subscription
The portal is hosted by Stripe and signs you in with your Productised email.
Changing plan
Plan changes take effect immediately, and Stripe prorates them to the day:
- Moving up — you're charged straight away for the difference, covering the rest of your current billing period. The higher plan's features are available the moment the change is confirmed.
- Moving down — the unused part of what you've already paid is added to your account as credit, and that credit is used up against your next invoices before your card is charged again. It isn't returned to your card.
Nothing you've built is deleted when you change plan. Your products, pages, leads, Brain and settings all stay exactly as they are.
Cancelling
You can cancel at any time from the Stripe customer portal. You keep full access until the end of the billing period you've already paid for, and you won't be charged again.
If the reason is cost, switch instead of cancelling
Moving to a cheaper plan keeps your products running under your own brand and domain, and takes effect immediately with the unused part of your current payment credited to your account as described above.
Change plan from Settings → Subscription in the app rather than in the billing portal — plan changes are made in Productised, and the portal handles payment details, invoices and cancellation.
What happens to your data
Cancelling doesn't delete anything. Your products, pages, leads, Brain, and settings are kept, and if you subscribe again later you pick up where you left off.
If you'd like your account and its data deleted rather than kept, email hello@productised.ai.
Failed payments
If a renewal payment fails, Stripe retries it automatically over the following days and emails you. You can fix it at any time by updating your card in the customer portal. If the payment still can't be collected once Stripe stops retrying, the subscription ends.
Refunds
Refunds aren't automatic. Here's how they work:
- Cancelling doesn't trigger a refund. You keep access for the rest of the period you've paid for, so there's nothing to refund.
- Billing mistakes are refunded in full — a duplicate charge, a charge for a plan you didn't choose, or a charge after you'd cancelled. Email hello@productised.ai with the invoice and we'll put it right.
- Anything else is considered case by case. Get in touch and explain what happened.
- Moving to a cheaper plan isn't a refund. The difference becomes account credit used against future invoices, as described under Changing plan.
When a refund is issued, it goes back to the payment method you originally paid with, through Stripe. It usually appears within 5–10 business days, depending on your bank.
AI credit packs
Credit packs are one-off purchases that top up your AI credits. They're charged once and don't renew. See Credits for how credits are used — and note that if you run your products on your own Claude API key, credits aren't consumed at all.
Need help
For anything the portal can't resolve — billing questions, disputes, or moving to the Agency plan — email hello@productised.ai.