Subscription

The Subscription page is where you manage your plan, view invoices and update how you pay. Billing is handled by Stripe — Productised never sees or stores your card details.

To decide which plan suits you, see Plans. This page is about managing a subscription you already have.

Billing basics

• Monthly or annual. Annual plans cost less per month and are paid up front for the year.
• No free trial. Your plan starts, and is charged, when you subscribe.
• Charged in advance. Each payment covers the billing period ahead, and renews automatically until you cancel.
• Invoices are emailed to you and available in the Stripe customer portal.

Managing your subscription

Click Manage Subscription to open the Stripe customer portal, where you can:

• Update your payment method
• View and download invoices
• Update billing details — company name, tax ID, billing address
• Cancel your subscription

The portal is hosted by Stripe and signs you in with your Productised email.

Changing plan

Plan changes take effect immediately, and Stripe prorates them to the day:

• Moving up — you're charged straight away for the difference, covering the rest of your current billing period. The higher plan's features are available the moment the change is confirmed.
• Moving down — the unused part of what you've already paid is added to your account as credit, and that credit is used up against your next invoices before your card is charged again. It isn't returned to your card.

Nothing you've built is deleted when you change plan. Your products, pages, leads, Brain and settings all stay exactly as they are.

Cancelling

You can cancel at any time from the Stripe customer portal. You keep full access until the end of the billing period you've already paid for, and you won't be charged again.

Offer to switch to Starter

If you're on Pro and start to cancel, you'll be offered a switch to Starter instead. If the reason is cost, this keeps your products running under your own brand and domain for less.

Accepting switches you to Starter immediately, and the unused part of your Pro payment is credited to your account as described above. If you decline, the cancellation goes ahead as normal.

What happens to your data

Cancelling doesn't delete anything. Your products, pages, leads, Brain, and settings are kept, and if you subscribe again later you pick up where you left off.

If you'd like your account and its data deleted rather than kept, email hello@productised.ai.

Failed payments

If a renewal payment fails, Stripe retries it automatically over the following days and emails you. You can fix it at any time by updating your card in the customer portal. If the payment still can't be collected once Stripe stops retrying, the subscription ends.

Refunds

Refunds aren't automatic. Here's how they work:

• Cancelling doesn't trigger a refund. You keep access for the rest of the period you've paid for, so there's nothing to refund.
• Billing mistakes are refunded in full — a duplicate charge, a charge for a plan you didn't choose, or a charge after you'd cancelled. Email hello@productised.ai with the invoice and we'll put it right.
• Anything else is considered case by case. Get in touch and explain what happened.
• Moving to a cheaper plan isn't a refund. The difference becomes account credit used against future invoices, as described under Changing plan.

When a refund is issued, it goes back to the payment method you originally paid with, through Stripe. It usually appears within 5–10 business days, depending on your bank.

AI credit packs

Credit packs are one-off purchases that top up your AI credits. They're charged once and don't renew. See Credits for how credits are used — and note that if you run your products on your own Claude API key, credits aren't consumed at all.

Need help

For anything the portal can't resolve — billing questions, disputes, or moving to the Agency plan — email hello@productised.ai.